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If you purchase a pre-order item (i.e. an item that states ‘Delivery from [date]’ on the product page and within the basket) we’ll automatically dispatch this separately from anything else that you order, at no extra cost to you.
Depending on the items selected, you may be given the option to split your order within the checkout so that any items currently in stock reach you sooner than items with estimated lead times (e.g. 3-7 working days). There may be additional charges, and these will be clearly displayed within the checkout prior to confirming.
If you’d like to split your order after checkout, please contact our customer service team via live chat or email.
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Need advice or help with a new order? Our sales team are here to help. Give them a call on 01202 556655, 9:30am - 4pm, Monday to Friday.
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
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If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
Check out our Product Care Hub, with handy guides on how to look after your stuff including the best cleaning methods and materials.
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