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Many of our items are in stock and ready to dispatch from our warehouse - these items are labelled as ‘in stock’ or ‘next day delivery.’ We offer next day, timed and weekend delivery options on all stocked items to most of mainland UK. Our standard delivery time for stocked products is normally 2-5 working days (subject to possible changes at peak times).
Other items will show an estimated delivery time, such as 3-7 working days. These items are held in stock by our brand partners and take a few extra days to arrive at our warehouse prior to being sent on to you. In some cases these items may be delivered to you directly by our brand partner - if applicable, this will be clearly marked within the basket and checkout.
Delivery information relevant for each product is displayed on each product page, as well as in the basket and the checkout.
If you choose items with different lead times, you will normally have the option to split your order into multiple deliveries within the checkout.
Items showing ‘Delivery from [date]’ are available to pre-order. We will send pre-order items to you as soon as they arrive in our warehouse. If you purchase a pre-order item alongside other stocked items, you will receive your stocked items first. You will not be charged any additional delivery charges for the pre-order item, and if the estimated delivery date changes our team will notify you as soon as possible.
We try very hard to provide accurate stock and delivery time information across our websites, including on behalf of our brand partners. However, we recommend that you avoid booking tradespeople on the basis of estimated delivery times, or at least leaving a buffer just in case.
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Need advice or help with a new order? Our sales team are here to help. Give them a call on 01202 556655, 9:30am - 4pm, Monday to Friday.
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
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If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
Check out our Product Care Hub, with handy guides on how to look after your stuff including the best cleaning methods and materials.
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