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If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
How long is your returns period?
Returning unwanted items
We know that occasionally that spur-of-the-moment purchase just isn't what you hoped for. We offer the following:
- 30 days to return your items for a refund
- 90 days to return your item for a credit note (valid for 12 months from date of issue)
- Convenient collection of unwanted items available*
- Top customer care on hand to help at all times - we’re rated ‘Excellent’ on Trustpilot.
*Collection & redelivery fees will apply for unwanted items. Please see the ‘charges’ section below. Unwanted items can also be sent back to us via your choice of transport.
Please contact our customer service team to arrange a return before sending any items back.
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Related FAQs
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Sales & Product Advice Team
Need advice or help with a new order? Our sales team are here to help. Give them a call on 01202 556655, 9:30am - 4pm, Monday to Friday.
Customer Service Team
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
Our buying guides will help you choose your new kitchen or bathroom with confidence.
Our kitchen and bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.
We’ll take you through all the vital knowledge required to complete the job yourself.
Rated as "Excellent"
All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.
Product Care Information
Check out our Product Care Hub, with handy guides on how to look after your stuff including the best cleaning methods and materials.
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