Book a free phone consultation
If you're not sure how to begin your new bathoom or kitchen journey, speaking to one of our experts can help kickstart your project and guide you through the process from start to finish.
Something is missing from my order
Our warehouse team will scan all items before dispatching them so it’s rare (but not impossible!) for your order to arrive with items missing.
Before contacting us, we’d ask you to check two things:
- Is your order coming in more than one shipment? This would have been detailed during the checkout process, and will also be displayed on your order confirmation email sent to the email address you provided.
- Is the missing item packaged within the box of another item? It’s common for our warehouse to pack smaller items within the boxes of larger items, to keep them safe and prevent them from going missing. We normally pop a sticker on the box to make this clear, but we’d recommend having a good look inside all your boxes first.
If you’re still sure an item is missing, please get in touch and we’ll put things right.
Was this article helpful?
Related FAQs
Can't find what you're looking for?
Sales & Product Advice Team
Need advice or help with a new order? Our sales team are here to help. Give them a call on 01202 556655, 9:30am - 4pm, Monday to Friday.
Customer Service Team
Need help with an existing order? Our customer service team are on hand to help with any queries or issues.
Our buying guides will help you choose your new kitchen or bathroom with confidence.
Our kitchen and bathroom design guides cover everything from modern & traditional styles to choosing the correct finishes and fun storage ideas.
We’ll take you through all the vital knowledge required to complete the job yourself.
Rated as "Excellent"
All of our reviews are verified via independent review site Trustpilot, so you can be assured every comment is from a real customer and their feedback is genuine.
Product Care Information
Check out our Product Care Hub, with handy guides on how to look after your stuff including the best cleaning methods and materials.
Shop now. Pay with Klarna.
Get more time to pay with Klarna.